Privacy Policy | | Kartu Prakerja

Last Updated: December 12, 2022

    1. This Privacy Policy(" Privacy Policy")is issued by the Project Management Office of Program Kartu Prakerja, a unit responsible for executing Program Kartu Prakerja based on Presidential Regulation Number 36 of 2020 concerning Work Competency Development through Program Kartu Prakerja, as amended by Presidential Regulation Number 76 of 2020 concerning Amendments to Presidential Regulation Number 36 of 2020 concerning Work Competency Development through Program Kartu Prakerja, and Presidential Regulation Number 113 of 2022 concerning the Second Amendment to Presidential Regulation Number 36 of 2020 concerning Work Competency Development through Program Kartu Prakerja. The Project Management Office of Program Kartu Prakerja is located within the Coordinating Ministry for Economic Affairs of the Republic of Indonesia and has its office address at Park Tower, 10th Floor, MNC Center, Jalan Kebon Sirih No. 17-19, Menteng, Central Jakarta(hereinafter referred to as " 'the Project Management Office'" or " "we").This Privacy Policy applies to the Website (as defined below) provided and" Website" adalah

    2. The Project Management Office is committed to protect your Personal Data (as defined in Law Number 27 of 2022 concerning Personal Data Protection and other relevant Indonesian laws and regulations). This Privacy Policy outlines how we obtain, collect, manage, analyze, store, revise, update, display, announce, transfer, distribute, disclose, and/or delete or destroy (collectively referred to as "process", "processed", or "processing") your Personal Data. This Privacy Policy should be read in conjunction with the Terms & Conditions of the Website. Terms & Conditions.

    3. The Project Management Office reserves the right to modify, add, or remove any part of this Privacy Policy for continuous improvement. Prior to the implementation of any modifications, particularly those concerning the acquisition and collection of personal data, we will notify you through the Website and/or via email sent to your associated with your account. By continuing to use the Website after we publish or send a notification about the changes to this Privacy Policy, it means that you agree to the updated Privacy Policy.


    1. " Personal Data"refers to information about an identified or identifiable individual, either directly or indirectly, through electronic or non-electronic systems. In this regard, information about you, from which you can be identified, includes but is not limited to your name, address, date of birth, occupation, telephone number, email address, personal financial data (including but not limited to information relating to bank accounts/electronic money), gender, personal identification (including but not limited to ID card or other government-issued identification), photo, nationality, biometric data (including but not limited to facial recognition), personal profile, unique identification numbers, your test results (including but not limited to psychometric tests, your interests in types of training, and/or evaluation surveys that you have completed).

      In addition to the Personal Data provided directly to the Project Management Office, we may collect your Personal Data from publicly available sources or other third parties, including but not limited to:

      • Official social media pages associated with the Program, if you follow, like, or are a fan of those pages.

      • Government ministries/agencies.

      • Interactions or communications with the Project Management Office at events or activities.

      • Other private entities that have provided services to you or have had a contractual relationship with you.

      • Project Management Office's partners involved in the marketing of Program Kartu Prakerja.

    2. The Personal Data we collect as you interact with us online varies based on the tasks you undertake on our website and/or your interactions with us.

    3. You are not obligated to provide any Personal Data requested by us. However, if you choose not to provide certain Personal Data, we may not be able to process your request or provide you with the expected services, as the services we offer depend on our ability to process your Personal Data. We may also be unable to respond to your inquiries or instructions without your Personal Data.

    4. When you visit and browse our website or use our services, we collect data for statistical and maintenance purposes that enable us to evaluate the performance of our website or services. This general information includes:

      • The number of users who visit our website or use our services and the number of pages viewed.

      • The date, time, and duration of the visit.

      • The path taken to reach our website.

      • Third-party websites visited through our website.

      The information mentioned above will not identify you, and we will not combine it with any other information that could identify you.

    5. When you interact with us for matters where your Personal Data is logically required by us to handle your interactions, requests, or activities, we need to obtain Personal Data from you to complete such interactions. This includes online applications for our services, information and/or registration of our services that you have obtained or acquired from us(" Service Registration"). You have the freedom to choose whether or not to provide the requested Personal Data. However, if certain essential Personal Data is not provided to us, it may limit our ability to process your requests or transactions.

    6. By providing consent to share your Personal Data with us, you acknowledge and warrant that any Personal Data and information you provide to us is true, accurate, and complete.


    1. The Project Management Office collects Personal Data in several ways, namely:

      • When you register an account on the Website and/or enroll in Program Kartu Prakerja.

      • When you use our Website services.

      • From third parties, such as official government partners in implementing ]Kartu Prakerja Program through applications, websites, and/or other internet-based content services (" Kartu Prakerja Program Partners");

      • From publicly available sources of information.

      • From the records related to your usage on the Website.

      • When you interact with us, such as through our customer call center or through your access and use of the Website or our online and telephone services.

      • When you input your Personal Data on the Website.

      • When you complete tests, indicate your interests in specific training, post-training surveys, and employment surveys.

      • When you engage with us through various social media platforms.

    2. Anonymous data that cannot be used to identify you, such as the number of users visiting this website, may be collected through embedded features on the pages of this website.

    3. We may use cookies to identify you. Cookies are small files that we store in your browser or on your computer's hard drive. We use login cookies to remember you when you access the website for a seamless experience. We use cookies to track your journey from page to page and to store the input you select, so you're not constantly asked for the same information. The use of cookies is an industry standard used by most major websites. Most internet browsers are set to accept cookies. If you choose not to consent to the use of cookies, you can adjust your internet browser settings to disable cookies or to alert you when cookies are being used. To learn more about cookies, you can visit the website:

    4. We may use flash cookies."Flash Cookies" (also known as Local Shared Objects or "LSOs") are data files similar to cookies, except they can store more complex data. Flash cookies are used to remember settings, preferences, and usage, particularly for videos, interactive games, and similar services. We may use web beacons. Web beacons are small graphic images on web pages or in emails that can be used for things like recording which pages and advertisements are clicked by users or tracking the performance of email marketing campaigns. We may use analytics tags. We use analytics tags to analyze what customers like to do and the effectiveness of our features and advertisements. They can also help us personalize your browsing experience. We may use the information collected through analytics tags or tracked links together with your Personal Data for the Purposes (as defined in Point 4.1). We may also combine the Personal Data you provide to us with other Personal Data about you (such as demographic information) for the Purposes (as defined in Point 4.1).

    5. This Website may include hyperlinks that allow you to access a number of other websites and online applications that are not operated by the Project Management Office. These other websites and online applications are subject to their specific Privacy Policies. In this case, we highly recommend that you read the relevant privacy and security terms of those websites to understand how those organizations will handle your Personal Data.


    1. The Project Management will/ may process your Personal Data for the purpose of account registration and enrollment in Program Kartu Prakerja, without limitations, where you are a user of the services provided by the Project Management Office:

      • To provide you with the benefits offered to users, in accordance with the terms and conditions for obtaining such benefits;

      • To conduct due diligence or other screening activities (including background checks) in compliance with legal obligations or regulations applicable to us in Indonesia, requirements or guidelines set by government authorities in Indonesia that apply to us, and/or our risk management procedures that may be required under Indonesian law or may have been implemented by us;

      • To comply with and enforce the terms and conditions of any contract or agreement between the Project Management Office and you.

      • To provide you with any services that you request from us.

      • For the purpose of socialization or marketing, we will provide you with socialization, marketing, advertising, and promotional information, materials, and/or documents related to products, services, and/or events (including those from third-party organizations with whom Project Management Office collaborates) that Project Management Office or those third-party organizations may market, offer, organize, participate in, or promote, whether existing or future products, services, and/or events, through any means of communication, including but not limited to voice calls (telemarketing), text messages, postal mail, facsimile, electronic transmission to your email address, or leveraging other technologies (such as geolocation) for our Site on your mobile device or other technologies on your computer, in accordance with the laws and regulations regarding the protection of Personal Data applicable in Indonesia.

      • To process your participation in any events, activities, focus groups, or socialization initiatives;

      • To verify the disbursement of funds and incentives to each beneficiary of Kartu Prakerja in relation to any services provided on this website;

      • To conduct research (including user research), surveys, user surveys, analysis, and/or development activities (including but not limited to data analysis and/or profiling) to improve our services and facilities, or to enhance our understanding of your interests, issues, and preferences, to enhance ongoing interactions between you and us that are connected or related to the Website, or to improve our products or services. Without limiting the general nature of the aforementioned matters, we may/will, in this regard, send you surveys via email or SMS;

      • To address any inquiries or questions you may have (or intended to be asked by you) or on your behalf, including responding to user service inquiries and complaints, or to respond to and handle your interactions with us;

      • To monitor, process, and/or track your usage of the Website to provide you with a good experience, facilitate or manage your use of the Website, and/or to assist us in improving your experience in using the Website;

      • Using cookies to enhance processes, advertisements, notifications, authentication, security, compliance, analysis, and our preferred management;

      • To prevent or investigate fraud, illegal activities, negligence, or misconduct, whether there are suspicions of such occurrences; handle conflicts of interest; or deal with and/or investigate complaints;

      • To comply with or as required by applicable laws, court decisions, regulatory orders, government requirements, or regulations that apply to the Project Management Office and you, including fulfilling requirements to make disclosures based on any binding legal requirements for the Project Management Office and you, and/or for any guidance purposes issued by regulatory bodies or other authorities in Indonesia, which we are expected to adhere to;

      • To comply with or as requested by any government authority that must be complied with by the Project Management Office and you, or to respond to information requests from public institutions, ministries, or similar authorities. To avoid any ambiguity, we may disclose your Personal Data to such parties upon their request or instruction;

      • To organize and create backups (recovery) of your Personal Data, whether for disaster recovery or other purposes;

      • To maintain and develop our systems and infrastructure, including testing and improving system performance; and

    2. In regard to this Privacy Policy, you acknowledge and agree that we may communicate with you by sending correspondence, documents, and notifications to you, either electronically or by mail, which may involve the disclosure of certain Personal Data about you to facilitate the delivery of such communication, including on the outer packaging of envelopes/packages.

    3. To avoid any ambiguity, you acknowledge and agree that Manajemen Pelaksana may share your Personal Data with third parties to fulfill the aforementioned Purposes.


    1. The Project Management Office is highly committed to safeguarding your privacy. In doing so, we will take reasonable steps to ensure the confidentiality and security of your personal data. We will implement appropriate technical and organizational measures to protect your personal data from any unauthorized or accidental destruction, unintentional loss, and/or unlawful processing.

    2. All information provided to us on the Website is protected by Secure Sockets Layer Protocols. When transferring your personal data from our servers to our mainframe computer, we will make all reasonable efforts to ensure that this is done securely. Access to our mainframe computer is protected by firewall security systems as needed, relative to the risk of the stored information. Additionally, this Website uses features to monitor potential privacy and security threats.

    3. Any Personal Data stored within the system will be stored in encrypted form and protected from unauthorized access using a range of measures and security procedures, including user passwords.

    4. Please be aware that the transmission of information over the internet is never entirely secure. However, we make our best efforts to secure and protect that information. You are encouraged to make your best efforts to maintain the security of the information you transmit to us through devices or internet access.

    5. We will also take appropriate measures to reasonably anonymize any Personal Data we hold or control, if (i) the purposes for collecting such Personal Data are no longer served by the storage of that Personal Data; and (ii) the storage is no longer necessary for the purposes of Program Kartu Prakerja, applicable laws, or regulations.

    6. We will handle your Personal Data in compliance with the principles of Personal Data protection, while considering the rights and obligations of both the data subject and the electronic system provider, as stated in Law Number 27 of 2022 concerning Personal Data Protection, along with other relevant laws and regulations pertaining to personal data protection.


    1. The Project Management Office may need to transfer your Personal Data to government ministries, agencies, and/or third-party organizations, both within and outside of Indonesia. These transfers are necessary for the processing of your Personal Data for the aforementioned Purposes. By consenting to this, you acknowledge and agree that we are authorized to transfer your Personal Data to these third parties for the Purposes stated above, and that these third parties may further process your Personal Data for the same Purposes. Such transfers will be conducted in compliance with the provisions of Law Number 27 of 2022 concerning Personal Data Protection and other relevant regulations. The third parties to whom we may disclose your Personal Data include:

      • third-party organizations that have collaborated with the Project Management Office to assist us in providing services to you, including installation, maintenance, and repairs;

      • other third parties with whom we have a working relationship, including but not limited to those who provide administrative services or other support to us, such as mailing services, call centers, telecommunications companies, information technology companies, and data centers;

      • Kartu Prakerja Partners as official partners in the implementation of the Program Kartu Prakerja;

      • user researchers, socialization agents, marketing agencies, and/or telemarketing service providers.

      • our professional advisors, auditors, independent assessors, and/or legal advisors

      • government, regulators, or other organizations to whom we are required to disclose your Personal Data by law or based on orders and/or judgments from judicial institutions;

      • government-established units that may be formed in the future to carry out the operational activities of Program Kartu Prakerja.

      • other third parties who receive the transfer of your Personal Data from the Project Management Office to process your Personal Data for one or more of the aforementioned Purposes.


    1. In the event that we process your Personal Data and there is a possibility that the decisions made may affect you, Project Management Office will take reasonable steps to ensure that the processed Personal Data is accurate, complete, not misleading, up-to-date, and accountable. You hereby agree to update and/or revise any changes to your Personal Data or inform us of any inaccuracies in the Personal Data we hold about you.

    2. Subject to certain exceptions stated in Law No. 27 of 2022 regarding Personal Data Protection and other applicable laws and regulations related to personal data protection, every individual who has provided Personal Data has the right to access and obtain a copy of their Personal Data, complete, update, and/or correct their personal data. You can access, complete, update, and/or correct your Personal Data through the Website.

    3. In the case of updating and/or correcting Personal Data, once we have received sufficient information from you, we will update and/or correct your Personal Data within a maximum period of 3 x 24 (three times twenty-four) hours from the time we receive your request for updating and/or correcting your Personal Data, or within any other timeframe determined in accordance with applicable laws and regulations.

    4. You may submit a request to delete your Personal Data from our electronic systems and/or withdraw your consent, only if your Personal Data is no longer relevant for us to process as stated in the provisions of applicable laws and regulations. We may be exempted from deleting Personal Data in accordance with applicable laws and regulations. Subject to Article 5.6 of this Privacy Policy, the request for deletion of Personal Data and/or withdrawal of consent can only be approved if, in our assessment, your Personal Data is indeed no longer relevant for us to process.


    1. Should you have any concerns regarding the processing of your Personal Data, please contact us by submitting a written message explaining your concerns through the Report Form. .

    2. We will investigate and make efforts to provide our response to you in a timely manner after receiving your complaint regarding your concerns.

    3. By agreeing to this, you hereby waive your right to file any claims for damages arising from the provision of your Personal Data to us, in accordance with the provisions of applicable laws and regulations.


    1. If you have any questions regarding this Privacy Policy, please feel free to contact us or submit your inquiries using the Report Form.


    1. This Privacy Policy governs the processing of your Personal Data when you start visiting our Website.

    2. The consent granted under this Privacy Policy is supplementary to and does not supersede any other consent you have given to the Project Management Office in relation to the services provided to you as part of Program Kartu Prakerja.

    3. To avoid any ambiguity, if data protection regulations permit organizations like ours to process your Personal Data without your consent, such legal permissions will apply.

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